There are numerous mobile carriers in the market and features differ from one to another. Simple Mobile banks its reputation and credibility on affordable plans, mobile phones like Apple, Samsung and LG at low prices and an option to cancel your subscription at any time without any contracts involved. It stands out from the competition, not just with the features and the limitless options that it offers but also the amazing pre and post purchase support offered by Simple Mobile customer service.
Simple Mobile Features
- Every time you see an advert with regards to an attractive offer for choosing a mobile carrier, first thing that you wonder is if it will beneficial for you to make the shift. You can reach Simple Mobile and they will answer all your queries.
- Simple Mobile gives you an option to get a new phone with no upfront cost from them or choose to switch from your existing provider, making it simple.
- Information with regards to their service area map, programing guides, manuals and more can be found on https://ww2.simplemobile.com/techsupport.
How To Reach Simple Mobile Customer Service
You can reach Simple Mobile both on chat and on phone to get your queries resolved if you don’t wish to write to them
English Users: Spanish Users: California Residents
By Phone 1-877-878-7908
8 AM – 11:45 PM (EST)
7 days a week 1-877-878-7908
8 AM – 11:45 PM (EST)
7 days a week 1-800-649-757
(not valid outside California) or TDD 1-800- 229-6846.
- When you call the number, press 1 for English or 2 for Spanish support.
- For English line, press option 4. For Spanish line, press 5.
- At this point, the IVR will ask you to input your Simple Mobile phone number.
- Once you enter the number, it will forward your call to the customer service agent who is ready to answer your queries and concerns.
Other IVR Options
- First Press 1 to reactivate your service or add a plan
- Second Press 2 to transfer your phone or activate service
- Third Press 3 for information on existing plan and its last day
- Forth Press 4 for other technical queries or concerns.
- Fifth Press 1 for status of your ticket or phone number transfer
- Sixth Press 2 to change your phone number
- Seventh Press 3 for international call details
- Eighth Press 4 for voicemail options
- Finally Press 5 for other technical queries or concerns
By Chat 8AM – 11:45PM (EST)
7 days a week
SIMPLE Mobile Corporate Office,
Executive Resolution Department
9700 N.W. 112th Avenue
Miami, FL 33178
California Public Utilities Commission (PUC) number for Simple Mobile is U-4231
The address to write is as follows:
California Public Utilities Commission,
Consumer Affairs Branch,
505 Van Ness Avenue,
San Francisco, CA 94102
Final Word of simple mobile customer service
There have been a few negative reactions from users with regards to Simple Mobile Customer Service, complaining that the service is not up to mark and that it is difficult to reach someone to have their queries answered. However, not deterred by that fact as well as by the fact that there is a huge base of users and their queries, Simple Mobile continues to work diligently towards making its subscribers experience delightful.