SafeLink wireless service is a government benefit program designed for households that earn an amount equal to or less than 135% of the federal poverty guidelines. Those that are enrolled within various assistance programs such as food stamps, Medicaid, public housing or the veterans. And also survivors pension can also apply. Since it is a lifeline supported service, it is usually limited to only one member of the household and cannot be transferred. You can use the unlimited minutes provided to call anywhere within the US. Safelink customer service is usually available for most parts of the day (8.am to 10pm EST)
Safelink Services Offered
The free cell program has certain benefits that include a free android touch screen cell phone; unlimited free voice minutes and text messages that are renewed monthly; free 911 and 411 access; 1 GB of data as well as free calls to customer care. SafeLink also informs you when you are within a roaming area and gladly you incur no roaming charges.
Safelink Customer Service Phone Number
- You can call the number 1-800-378-1684 for customer service.
- For correspondence their postal address is P.O. BOX 220009 Milwaukie, OR 97269-0009.
SafeLink has a chat room in their website from which clients can have conversations with the customer service agents in real time. You however have to have applied and been approved as a member.
Safelink Customer Service Support
If you are a client seeking Safelink customer service such as Enrollment and Plan changes support, you can reach SafeLink through the number 1-800-safelink(723-3546).
For technical support, you can call the number 1-800-378-1684 and receive immediate assistance. These services are however offered within a set time frame.
The hours of operation for those seeking Enrollment and Plan changes support are 8.00 a.m – 10.00 p.m EST from Monday to Sunday.
On the other hand, those seeking technical support should call within the period of 8.00 a.m – 12.00 am EST throughout the week.
Existing customers should provide the agent serving them with their Safelink phone number during the call for them to get the best services possible. You can also send an SMS to them for any queries about your phone or services rendered by sending the appropriate keyword to the number 611611. You can find the keywords in the link below:
Safelink Customer Service Operational Information
- Enrollment and Plan Changes Support 1-800-723-3546 8.00 a.m – 10.00 p.m EST (Monday – Sunday)
- Technical Support 1-800-378-1684 8.00 a.m – 12.00 a.m EST(Monday – Sunday)
Customer Reviews of Safelink Customer Service
The reviews from SafeLink customers are divergent based on their varying experiences. Most of the good reviews are praise for the unlimited free call minutes and messages. Some of the frustration stems from issues such as the poor delivery services for the phones. Or complete lack of delivery to some regions, the slow application process, poor customer services or even malfunctioning handsets. The lack of a company email from which interested parties can communicate with the organization also leaves a lot to be desired. Safelink customer service can and should be better. For further information visit their official website. Cheers!