Metro PCS Customer Service is highly popular nowadays, since most people lack the knowledge and tools to set up their devices alone.
Metro PCS is a highly popular wireless network in the US, covering 99% of the people based on recent talk and text statistics. Therefore, they need a suitable customer service that treats with any problems that users may face. If you have an issue with a Metro PCS handset or service, you can contact them anytime at 888-8metro8 (888-863-8768). To make it easier, if you are using a Metro PCS phone while you are calling, simply dial *611. As with other service providers, they will have you the robot providing you with several options in order to reduce the workload of agents. If you want to skip the robot intro, simply press # several times after dialing the number.
The same 888 number can be used for making a payment over the phone. However, payments can also be made using their website and they even offer an auto pay option (recurring bill payment) and express Pay option (where you can pay in 1-minute without having to log into the account).
If you would rather speak to a customer representative in person, then you will be happy to hear that Metro PCS has several stores in almost all states. You can find the nearest one using their map at https://www.metropcs.com/find-store.html . Alternatively, you can use Google Maps application in your phone and search for Metro PCS, and Google will provide you the nearest stores based on your location.
|Customer Service Number||888-863-8768|
|Live agent support:||800-373-2876|
|Others numbers:||877-603-3032 (Telesales)|
866-862-3397 (Handset Protection)
|Working hours:||Monday to Friday from 9am-5pm EST|
|Contact Address:||MetroPCS Wireless, Inc.|
P.O. Box 601119
Dallas, TX 75360
|Email:||There is no email address . Contact via Facebook page|
|Facebook page link:||https://www.facebook.com/MetroPCS|
Metro PCS customer service has both positive and negative reviews from its clients. There are hardly any complaints regarding signal quality over the country even in rural areas, so this should speak for itself regarding the network.
There are a couple of complaints regarding the devices they offer in promotions, and this is where the contract is very important to read. For instance, a customer from Rockford, IL complains about the fact that Metro PCS tried charging him 50usd for a new device when he brought in the defective one, even if it was just 2 months old. Another customer from Glen Burnie, MD, complains about the fact that the company gave him just one rebate, even though the operators verbally assured him that he would receive two rebates for the device. The rest of reviews are mostly positive, even when it comes to social networks.
More Number Metro PCS Customer Service:
Metro PCS recommends premium handset protection for expensive devices. For more information about this service they answer at the following phone number: 1-866-862-3397. They also offer mail-in rebates occasionally, with more information being available at: 1-800-999-6389.