Mediacom is a US cable television and communications provider company established in 1995. Today, it offers its wide range of services mainly in the small markets of the Midwest and in the Southern US. Before 2011, Mediacom was a publicly traded company, but it became private as a result of a $600 million transaction in March 2011. A communication provider has to really think about the quality of the customer care, and Mediacom surely does. But did Mediacom customer service manage to satisfy all the needs of the company’s customers? Let’s look into that question more in-depth.
Mediacom offers its customers a wide range of cable television and communication services, including:
The Xtreamintegrated platform connecting your TV and internet to deliver you amazing user experience.
- Television, which comes with different service packs, including Local Plus TV, Family TV, and others.
- Internet, which includes Internet 60, Internet 100, Internet 200, and others.
- Phone services with unlimited nationwide calling and over 15 calling functions.
- Home Security pack, which is designed to provide you with smart home security, as its name implies.
How to Contact Mediacom Customer Service
There are a few ways to contact Mediacom customer support center. Those will vary on whether you are already their customer or not. Some methods work for both.
If you are a Mediacom customer, you will need to input your Mediacom ID as well as Ebilling ID in the help center of the company. In addition to that, you can launch a chat with a customer service representative. You just need to pick the topic, subject, and type in other required data.
To get in touch with Mediacom is scheduling a time for them to call you. You can either choose them to call you as soon as possible or at the time specified by you.
you can email Mediacom through the contact form at the bottom of the help page, but they do not provide their email address on their contact data.
If you are not a Mediacom customer, you can contact them via the provided telephone number (1-844-987-3260).You could drop a call to their number if you are a customer as well, but the other methods may be much more convenient for you.
And the very last way to contact the customer support through is to visit Mediacom at one of their offices, which are available in over 1,500 communities in 22 states. You just need to enter your zip code and find the closest Mediacom office.
Mediacom Customer Service Contact Information
Unfortunately, Mediacom provides their visitors only with their telephone number and physical address. You can call them at any time, obviously, but the offices will be ready to help you in work times only.
Mediacom service contact information
- Telephone number 1-844-987-3260
Customer Reviews of Mediacom Customer Service
As for the overall rating of the Mediacom customer service, the reviews of the users are rather mixed. All in all, the customer support is neither outstandingly good nor exceptionally bad. The customer care agent will do anything he is capable of, but there are some individual cases when he isn’t able to resolve some issue on spot, doesn’t get in touch with the customer, and other similar problems. But if they can help you, you will get any problem dealt with in minutes!