Directv is a California based direct broadcast satellite service provider. It was launched on June 17, 1994. Directv transmits digital and audio broadcasts to its subscribers through satellite transmission. They have most of their subscribers residing in America and Latin America. Companies like Dish Network and Comcast are its major competitors. It became a subsidiary of AT&T after it was acquired on July 24, 2015 for a sum amounting to $48.5 billion. After the acquisition, Directv had a major upgrade and also upgrade in Directv customer service which resulted in its range of products becoming more trivial in the market.
The progress can be tracked from their increase in subscribers. Subscribers reached 21 million in the first quarter of 2017 accounting for revenue of $12 billion. They expanded their services to accommodate more subscribers. Their subscribers also count others like restaurants, hotels, hospitals. They also made their satellite available for cars, boats and even aircraft. From late November of last year, their internet streaming TV Service was used in almost all households in America. People also recommended Directv because of their of top notch customer service. We will look at how the company can be contacted through the DirecTV phone number but before that, let us have a look at some of its services.
Directv offers a wide range of services to its customers. There services come in packages which include the Select, Entertainment, Choice, Xtra, Ultimate, and Premier. The number of channels that can be accessed is limited in the Select package while all channels are included in the Premier package. Directv works with their subscribers on agreement deals. The TV agreement is valid for a period of 24 months.
While customers can pay their subscriptions ranging from $35 per month for the Select package to about $110 per month for the Premier package, they will still have to pay about $20 per month for the remaining days of the agreement if they want to terminate it. The TV programming offers a lot of channels on various areas of interests, be it on entertainment or even education. They also offer a tremendous number of channels in HD. Apart from Diretv Satellite Tv, there are other services offered like local and nationwide calling, high speed internet among others.
How to contact/contacting Company Support
The customer service is always there to help 24 a day and 7 days a week. Customers can look for help on the Answer Center. If there are any other questions to be asked or help needed. There are other options available.
Emails can be sent in either English or Spanish language. The customer service representatives will respond to the email within 24 hours.
You Can Also Join,
The DIRECTV Community by visiting the tech forum. There are knowledgeable Directv customers who likely would have given out solutions to the problems you are facing. If still haven’t found a solution, then call our support on 1-800-531-5000. Hearing-Impaired Customers (TTY) should call 1-800-779-4388. Other customers who have commercial accounts should call 1-888-200-4388 for restaurants and private offices or 1-888-388-2505 for Hotels.
Any questions or comments regarding programs watched should be forward to Programming partners all around the United States.
Directv Customer Service Contact Information
Directv makes contacting the customer service very stress-free. There are many convenient options available to reach the customer support.
Customers can call the General or Technical on 1-800-531-5000. Technical support is available from 8 am -1 am EST for 7days a week while Technical support is always available 24 hours a day, 7 days a week.
Hearing-Impaired Customers can call on 1-800-779-4388. Other following are other means Directv community can be used to contact the support.
The forum for the community where customer representatives can attend to questions.
- General support – Call 1-800-531-5000
- Questions or comments regarding TV programs.
- Billing and payments.
- Technical issues concerning the receivers and other equipment.
- General questions.
- To learn more on Directv Programming.
- Get support from a representative.
Customer Reviews of Directv Customer Service
Directv customer service have always shown their happiness on ease they got in getting to the customer representatives. They have a very responsive staff that can always be reached through the Directv customer service phone number. With over 21 million happy subscribers all around the United States and Latin America, the customer representatives are always eager to listen and can be accessed with ease, though there are situations where there is spike in traffic and the subscribers would have to take extra steps to reach the customer service. But overall customers are pleased with customer service.