On April 18, 2015, US Airways and American Airlines merged to form one absolutely massive worldwide airline. This means that now the US Airways flight, bookings, and infrastructure are now wrapped up in the structure of American Airlines. This can get confusing when you are looking for something simple like how to contact American Airline Customer Service!
With AA (American Airlines) and US Airways joining together you end up with a long and rich history of two great airlines that have joined together. As the name has continued under the AA brand their website mentions the merger, but really focuses on AA history. The history of US Airways is best laid out on Wikipedia. Those two link will help you to understand why American Airline Customer Service links end up taking you to AA services. So how do we get some American Airway customer service help?
Connecting American Airline Customer Service
The first simple step is to get some toll free phone numbers so you can actually connect and talk to Us airway customer service. The good folks over at 800-Numbers.net list two numbers for American airway customer service. The two numbers are:
- 1-800-327-7810 for Internet Customer Service
- 1-800-433-7300 for Reservations, Arrivals, and Departures
They do have a very large customer service plan that covers a wide list of services, but as they say, they are focused on customer safety, comfort, and convenience as the most important factors.
American Airline Service
- Assistance When Bags Are Delayed
- Baggage delivery and Liability
- Ticket Refunds
- Flights With Oversales
- Frequent Flyer Program
- Handling Customer Service Issues
The AA group of airlines, which includes US Airways, flies to 250 cities around the world with 3400 flights daily. That is a massive list of travelers that could have issues all over the world at any given time. To effectively manage this massive amount is potential issues you have to know your stuff. They are not a company that hides any of the details, good or bad you can also obtain any help through the Us airway customer service desk via the provided numbers.
US Airways, which is now part of the American Airlines Group, has a long and storied past. They build their name on a solid reputation, and they strive to honor that service even today. While the name is slowly being phased out by AA, the legacy lives on with the new American Airline customer service package that AA has put together for their customers. While you will be on the American Airlines website and phone lines, you will still be dealing with the US Airway Customer Service reps. If you have an issue, just click the links, or dial the numbers found in the article above. Good luck for all.